Privacy Policy

Last Updated: June 06, 2025

1. Introduction

Welcome to CoolNova Services Sdn Bhd ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

We collect information that you voluntarily provide to us when you use our website, express interest in obtaining information about us or our products and services, or otherwise contact us.

The personal information we collect may include:

Name
Phone number
Email address
Information regarding the services you're interested in
Any other information you choose to provide

3. How We Use Your Information

We use the information we collect for various business purposes, including:

To provide and maintain our services
To process and fulfill your service requests
To respond to your inquiries and solve potential issues
To send you information about our services, changes to our terms, or promotional materials
To improve our website and services
For internal administrative and record-keeping purposes

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Disclosure of Your Information

We may share your personal information in the following situations:

With service providers who perform services for us or on our behalf
With business partners to offer you certain products, services, or promotions
If required by law or to respond to legal process
To protect the rights, property, and security of our company, our customers, and others
In connection with a business transaction such as a merger, acquisition, or sale of assets

6. Security of Your Information

We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable. We cannot guarantee the security of our databases, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet.

7. Your Data Protection Rights

Depending on your location, you may have the following rights:

The right to access personal information we hold about you
The right to request correction of inaccurate personal information
The right to request deletion of your personal information
The right to object to processing of your personal information
The right to data portability
The right to withdraw consent at any time

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

CoolNova Services Sdn Bhd
Level 26, Menara Maxis, Kuala Lumpur City Centre
50088 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 3-2780 3781